CX is vital in helping a company retain its customers and grow its customer base through organic referrals. From intelligent chatbots available 24/7 to personal touch technologies, data-driven solutions are engaging customers in profound new ways. In this article, 11 members of Forbes Technology Council explain how organizations can use intelligent tech can improve their customers’ experience.

Around the world, AI is intensifying the race to identify, nurture, and transform customer prospects into long-term relationships. Microsoft Dynamics 365 leverages the power of Azure AI to unify your siloed customer data and extract valuable hidden insights for a more meaningful customer relationship. Check out this video to learn how you can do more with Dynamics 365!

More than 40% of corporations say that new hires “lack the soft skills to perform at a high level in a professional environment.” Investing in AI is investing in your employees’ success and happiness. This article from Forbes reveals the ways #Microsoft AI can improve employee performance and engagement so new hires can become tomorrow’s leaders.